What People Say After Working With Us

Challenge

A mid-sized distribution company was spending approximately 12 hours per week on manual stock reporting — pulling figures from three separate systems and combining them into a summary for management. Staff found the task tedious and errors were appearing at a rate that required two rounds of checking.

Solution

The Foundation Review identified the reporting workflow as the clearest integration opportunity. A Structured Integration followed, configuring an AI assistant to pull and format the required data from all three systems. The handover session trained two team members to manage exceptions and adjust the output format when needed.

Outcome

Weekly reporting time reduced from approximately 12 hours to around 1.5 hours for review and sign-off. Error rate dropped substantially in the first quarter. The team now uses the recovered time on supplier relationship tasks that previously had insufficient attention.

"We can actually use that time on something that matters now."

Challenge

A law firm's administrative team was handling a high volume of routine client correspondence — appointment confirmations, document request reminders, and fee schedule queries. The work was straightforward but time-consuming, and it left less time for tasks requiring legal knowledge.

Solution

After the Foundation Review, the firm chose Structured Integration for their email handling workflow only. An assistant was configured to draft routine responses for staff review before sending. The firm insisted on a human review step for every message, which Thepa Tech incorporated into the design from the start.

Outcome

Administrative staff now spend around 40% less time on routine correspondence drafting. Response times to clients have improved. The firm has since moved to the Enduring Support Plan and the first quarterly review identified a second workflow suitable for similar treatment in the next quarter.

"The review process keeps everything in proportion."